Test bank for IT Strategy in Action 1st First Edition by James D. McKeen, Heather Smith

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Test bank for IT Strategy in Action 1st First Edition by James D. McKeen, Heather Smith

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DescriptionTest bank for IT Strategy 1st edition by James D. McKeen, Heather Smith Table of Contents Section I: Delivering Value with IT 1. Developing and Delivering on the IT Value Proposition 2. Developing IT Strategy for Business Value 3. Linking IT to Business Metrics 4. Managing Perceptions of IT Mini-cases: · IT Leadership at MaxTrade · Investing in TUFS · IT Planning at ModMeters Section II: IT Governance 5. IT in the New World of Corporate Governance Reforms 6. Creating and Evolving a Technology Roadmap 7. The IT Budgeting Process 8. Information Management: The Nexus of Business and IT 9. IT in 2010 Mini-cases: · Shared Services at RR Communications · Creating a Process-Driven Organization at AgCredit Section III: IT-Enabled Innovation 10. Strategic Experimentation with IT 11. Enhancing the Customer Experience with Technology 12. Information Delivery: IT’s Evolving Role 13. Digital Dashboards 14. Managing Electronic Communications Mini-cases: · Information Management at Homestyle Hotels · Knowledge Management at Acme Consulting · CRM at Minitrex · Managing Technology at Genex Fuels Section IV: Reinventing IT Capabilities 15. Developing IT Capabilities 16. IT Sourcing 17. Delivering IT Functions: A Decision Framework 18. Building Better IT Leaders: From the Bottom Up 19. Developing IT Professionalism Mini-cases: § Leveraging IT Vendors at SleepSmart § Desktop Provisioning at CanCredit § Project Management at MM

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