Test bank for Service Management Operations, Strategy, Information Technology 8th edition by James A. Fitzsimmons

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Test bank for Service Management Operations, Strategy, Information Technology 8th edition by James A. Fitzsimmons

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Description Test bank for Service Management Operations, Strategy, Information Technology 8th edition by James A. Fitzsimmons Table of contents Chapter 1: The Service Economy Chapter 2: Service Strategy Chapter 3: New Service Development Chapter 4: The Service Encounter Chapter 5: Supporting Facility and Process Flows Chapter 6: Service Quality Chapter 7: Process Improvement Supplement: Data Envelopment Analysis (DEA) 205 Chapter 8: Service Facility Location Chapter 9: Service Supply Relationships Chapter 10: Globalization of Services Chapter 11: Managing Capacity and Demand Chapter 12: Managing Waiting Lines Chapter 13: Capacity Planning and Queuing Models Supplement: Computer Simulation Chapter 14: Forecasting Demand for Services Chapter 15: Managing Service Inventory Chapter 16: Managing Service Projects  

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